Privacy Policy

Bright Box Movers website is owned by BrightBox Movers, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Bright Box Movers. This policy also explains why we collect certain personal data about you. Therefore, you must read this Privacy Policy before using Bright Box Movers website or contacting us via WhatsApp or Facebook Messenger.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Bright Box Movers website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the website, we collect information about the individual web pages or services you view, what websites or search terms referred you to the website, and how you interact with the website. We refer to this automatically-collected information as “Device Information.”

When you contact us via WhatsApp, Facebook Messenger, or our website (e.g., through forms or bookings), we collect personal data you provide, including but not limited to your name, contact number, email address, pickup/drop-off postcodes, move details (e.g., items, urgency), and payment information where applicable.

Why do we process your data?

Our top priority is customer data security. We process only the minimal user data necessary to provide our services, such as generating quotes, coordinating moves, and maintaining website functionality. Information collected automatically (e.g., Device Information) is used solely to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not aggregated in a way that identifies individual users.

You may use our website without disclosing personally identifiable information. However, if you wish to request a quote, book a move, or use other website features (e.g., newsletters), you must provide necessary details such as your name, contact number, and postcodes. Failure to provide this data may restrict access to certain services.

Your rights:

If you are a resident of the United Kingdom or European Union, you have the following rights under the UK GDPR and EU GDPR:

• The right to be informed about how your data is processed.

• The right to access, rectify, or erase your personal data.

• The right to restrict processing or object to it.

• The right to data portability.

• Rights related to automated decision-making and profiling.

To exercise these rights, contact us via WhatsApp at +44 7886 593186 or email at contact@brightboxmovers.com.

Data retention:

We retain personal data collected via WhatsApp, Messenger, or our website for 6 months after your move is completed. After this period, data is securely deleted unless legal obligations require extended retention (e.g., tax records).

Third-party sharing:

We may share pickup/drop-off addresses and contact details with trusted subcontractors (e.g., drivers) solely to fulfill your booking. We do not sell or disclose your data to external marketers or unaffiliated third parties.

International transfers:

For UK/EU residents, your data may be transferred outside Europe (e.g., to Canada or the United States) under GDPR-compliant safeguards, such as standard contractual clauses.

Links to other websites:

Our website may contain links to third-party sites not owned or controlled by us. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

Information security:

We implement administrative, technical, and physical safeguards to protect your data against unauthorised access, use, or disclosure. Data is stored on secure servers with restricted access. However, no internet transmission is entirely risk-free.

Legal disclosure:

We will disclose information if required by law, such as to comply with a subpoena, court order, or government request. We may also disclose data to investigate fraud or protect user safety.

Contact information:

For questions about this policy or to exercise your rights, contact us via:

• WhatsApp: +44 7886 593186

• Email: contact@brightboxmovers.com